Job Overview
We are looking for a Customer Support Executive to join our team at Akshar School Solutions Private Limited. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a friendly demeanor.
Qualifications And Skills
- Bachelor's degree in any field
- 1-3 years of experience in customer support or a related role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Empathy and a friendly demeanor
- Ability to multitask and prioritize tasks effectively
- Strong computer skills and familiarity with customer support software
- Ability to work well in a team and collaborate with others
- Flexibility to work in shifts, including weekends and holidays
- Knowledge of school supplies or the education industry is a plus
Roles And Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Providing accurate information about our products, services, and policies to customers
- Assisting customers in placing orders, tracking shipments, and resolving any issues or complaints
- Maintaining a high level of customer satisfaction by ensuring excellent service delivery
- Collaborating with other teams to address customer concerns and improve overall customer experience
- Identifying and escalating priority issues to the appropriate department for resolution
- Keeping accurate records of customer interactions and transactions
- Updating customer information in the company database
- Staying up-to-date with product knowledge and company policies to provide accurate information to customers
- Achieving key performance indicators (KPIs) and targets related to customer support
