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Procam Logistics

Customer Support Executive

Procam Logistics
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Mumbai, India
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Job Description

  • Maintaining customers focus on all times and answering to customer s enquiries using the standard guidelines
  • Taking ownership of complaints and queries and proactively following through to resolution with internal escalation, where required
  • Maintaining records through ERP of all transactions and interactions made with customers
  • Perform various customer service activities, including upselling and handling new existing accounts
  • Act as a liaison between clients and operations other departments to ensure efficient service levels are delivered to the clients
  • To check raise invoices as per company objectives and ensure the same is delivered within the delivery deadlines agreed
  • Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required
  • Liaison with Shipping Lines and NVOCCs for obtaining Freight Rates on a timely basis
  • Preparation of Quotes in a timely manner to ensure good speed of response
  • Handling of all Shipping Documents to ensure smooth clearances and movement of cargo
  • Liaison with CHAs for hassle-free Customs Clearance of Import and Export cargo

More Info

Industry:Other

Function:Shipping

Job Type:Permanent Job

Skills Required

customer service
Customs Clearance
upselling
Erp

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Date Posted: 03/07/2024

Job ID: 83920079

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