Customer Support Executive

Description

We are seeking a Customer Support Executive to join our team. The ideal candidate should have 1-4 years of experience in customer support or a related field. The role requires someone with excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. The Customer Support Executive will be responsible for providing exceptional customer service to our clients and ensuring that their issues are resolved in a timely and efficient manner.

Responsibilities

• Responding to customer inquiries via phone
• Resolving customer complaints and issues
• Escalating complex issues to the appropriate team members
• Maintaining accurate records of customer interactions
• Identifying customer needs and recommending appropriate solutions
• Collaborating with other departments to ensure a seamless customer experience
• Following up with customers to ensure their issues have been resolved

Skills and Qualifications

• 1-4 years of experience in customer support or a related field
• Excellent communication skills
• Customer-centric approach
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to multitask and prioritize
• Experience with CRM software
• Bachelor's degree