NimbusPost Pvt. Ltd.
About Us:
NimbusPost is an advanced tech-enabled shipping platform trusted by over 1 Lac+ global sellers. Our offerings ensure a swift shipping solution for various business requirements. It is the fastest growing community of start-ups and entrepreneurs coming together for quick and hassle-free shipping solutions with eclectic reach and reliable customer support. The present shipping solutions lack in providing transparent information for businessesto make an informed decision.
NimbusPost bridges that gap to facilitate a decision backed up with reasons. We bring together all the courier partners on one platform to help customers pick the best, suiting their requirements after comparing the offerings from each. Headquartered in Gurugram, Haryana, we are currently serving across more than 29000+ pin codes, with 1 Lac+ happy clients
Primary Responsibilities:
- Handle incoming calls and address escalated issues from clients.
Act as a liaison between sellers and shipment executives.- Manage and resolve conflicts with upset clients by providing satisfactory solutions.
Follow up with shipping services to ensure timely deliveries.
- Maintain and organize client data.
Develop effective communication channels between sellers and courier services.- Monitor and assess client satisfaction levels.
Handle client requests and troubleshoot problems effectively.
Requirements:
- Graduate in any field with 0-1 year experience
Experience in customer service or similar roles preferred.- Comfortable handling 80-100 calls daily.
Strong coordination and time management skills.
- Ability to innovate solutions and manage irritate customers.
Fluent in English communication. Eagerness to learn new techniques to enhance client success.
- Capable of working well under pressure.
Job Type: Full-time
Pay: 12,
- 00 - 20,000.00 per month
Jadwal: - Day shift
Tunjangan:
Food provided Leave encashment
* Provident Fund
Education:
Work Location: In person
