Customer Support Executive

About the Brand

Mother Sparsh (backed by ITC) initiated its journey around 4 years back intending to provide the best of the skincare/healthcare products for babies and mothers. In a short span, we have made the right innovations by developing the gentlest product for babies and the environment as well. The brand has made its mark with India's First Eco-friendly Water-based wipes and later launched the Plant-Powered baby care range. In this short duration, we have been awarded many prestigious awards and are known among Indias top baby care startups. The brand has registered 4x growth in the last 2 financial quarters & known to be the leading D2C venture in the Indian market.

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers

• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Good MS Office Skills

Job Location: Chandigarh

Salary Range: Up to INR 25,000/- (Per Month)