Customer Support Executive

Description

We are seeking a skilled and experienced Customer Support Executive to join our team. The ideal candidate will have 1-4 years of experience in the job market context of India, with a focus on providing exceptional customer service and support. This role requires excellent communication skills, strong problem-solving abilities, and a passion for helping customers resolve their issues. The successful candidate will be responsible for providing support to our customers through various channels, including phone, email, and social media.

Responsibilities

• Responding to customer inquiries in a timely and professional manner
• Providing technical support to customers through phone, email, and social media
• Identifying and resolving customer issues and complaints
• Collaborating with other teams to ensure customer satisfaction
• Maintaining accurate records of customer interactions and transactions
• Providing feedback to the management team to improve customer experience

Skills and Qualifications

• Bachelor's degree in business, communications, or a related field
• 1-4 years of experience in customer support or a related field
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Experience with customer service software and tools
• Good time management skills
• Ability to work well in a team environment
• Experience in handling customer inquiries through phone, email, and social media channels
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Any more information - 9783513202