Company Overview
Lakshya Placement Pvt Ltd performs as a gap filler between job providers and job seekers. We offer a platform for perfect placement support based on skills and talent. Our company aims to provide excellent HR solutions to both job seekers and employers.
Job Overview
Lakshya Placement Pvt Ltd is looking for a Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, problem-solving ability, and a customer-centric approach. The ideal candidate should have 1 to 3 years of experience in customer support roles.
Qualifications And Skills
- Excellent oral and written communication skills
- Strong problem-solving and decision-making abilities
- Customer-centric approach with the ability to empathize with customers
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in data entry and account management
- Technical proficiency in using CRM software and other customer support tools
- Ability to work well in a team environment and collaborate with different departments
- 1 to 3 years of experience in customer support or related roles
Roles And Responsibilities
- Respond to customer inquiries and provide accurate information about products or services
- Handle and resolve customer complaints or issues in a timely and professional manner
- Manage and update customer accounts, including contact details and preferences
- Assist customers in navigating our website or using our online platform
- Collaborate with other teams to ensure customer satisfaction and problem resolution
- Handle incoming and outgoing phone calls and emails from customers
- Maintain a high level of product and industry knowledge to provide effective support
