Customer Support Executive

Description

We are seeking a skilled and experienced Customer Support Executive to join our team. The ideal candidate will have 0-9 years of experience in customer support, possess excellent communication skills, and be able to work in a fast-paced environment. The role involves assisting customers with their queries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Responding to customer queries via email, phone, and chat
• Providing accurate information to customers about products and services
• Resolving customer issues in a timely manner
• Ensuring customer satisfaction by meeting or exceeding expectations
• Maintaining records of customer interactions and transactions
• Collaborating with other departments to resolve complex customer issues
• Identifying and escalating issues to the appropriate team members
• Updating customer information in the database

Skills and Qualifications

• 0-9 years of experience in customer support
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to handle multiple tasks simultaneously
• Good knowledge of customer service principles and practices
• Proficient in using MS Office and CRM software
• Bachelor's degree in any discipline