Description
We are looking for a Customer Support Executive to provide excellent customer service and support to our clients. The ideal candidate should have 0-4 years of experience in the job market context of India, and should possess excellent communication and problem-solving skills.
Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Provide accurate, valid, and complete information to customers
- Resolve customer issues in a timely and efficient manner
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Skills and Qualifications
- Bachelor's degree in any field
- 0-4 years of experience in customer service or support
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Basic computer skills, including proficiency in Microsoft Office
- Ability to work independently and in a team environment
- Fluent in English and one or more local languages
