Description
We are looking for a Customer Support Executive to provide excellent customer service and resolve customer queries and complaints. The ideal candidate should have 0-4 years of experience in a similar role and possess excellent communication and problem-solving skills.
Responsibilities
- Responding to customer queries and complaints via email, phone, and live chat
- Providing information about our products and services to customers
- Resolving customer issues in a timely and effective manner
- Escalating complex issues to the relevant department
- Maintaining accurate records of customer interactions and transactions
- Identifying and assessing customers needs to achieve satisfaction
- Working with the team to improve customer support processes
Skills and Qualifications
- Bachelor's degree in any field
- 0-4 years of experience in a customer support role
- Excellent written and verbal communication skills
- Ability to handle customer complaints and resolve issues
- Good problem-solving skills
- Familiarity with CRM software and ticketing systems
- Good time management and organizational skills
- Ability to work well in a team environment
