Description
We are looking for a Customer Support Executive to join our team. The ideal candidate will have 0-4 years of experience in customer support and a strong understanding of customer service principles.
Responsibilities
- Answering customer queries via email, chat, and phone calls
- Assisting customers with product-related issues and providing solutions
- Resolving customer complaints and escalating issues to the relevant department when necessary
- Maintaining a high level of customer satisfaction by providing excellent customer service
- Keeping accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer needs are met
Skills and Qualifications
- 0-4 years of experience in customer support or a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work independently and in a team environment
- Proficiency in MS Office and basic computer skills
- Ability to handle high-stress situations and work in a fast-paced environment
- Strong organizational skills and attention to detail
- Bachelor's degree in any field
