We are looking for a Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and providing information about our products and services. The Customer Support Executive will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities:
- Responding promptly to customer inquiries via phone, email, or chat
- Handling and resolving customer complaints in a professional and empathetic manner
- Providing product and service information to customers
- Identifying and escalating priority issues to the appropriate team member
- Following up on customer interactions to ensure resolution
- Maintaining accurate records of customer interactions and transactions
- Building sustainable relationships and trust with customers through open and interactive communication
- Handling customer feedback and escalating issues when necessary to ensure customer satisfaction
- Providing feedback on the efficiency of the customer service process
- Assisting with customer service initiatives and achieving performance targets
