Overview
The Customer Support Executive (International Voice Process) plays a crucial role in ensuring customer satisfaction and loyalty. This position requires excellent communication skills and the ability to provide efficient and timely assistance to customers through phone calls in an international setting. The Customer Support Executive is responsible for resolving customer issues, addressing inquiries, and providing relevant information about products or services, resulting in a positive customer experience.
Key responsibilities
- Handle incoming customer calls in a professional manner
- Address customer inquiries and provide accurate information about products or services
- Resolve customer complaints, troubleshoot problems, and offer solutions
- Provide guidance and assistance to customers in a courteous and empathetic manner
- Document customer interactions and transactions with accuracy
- Collaborate with other team members to ensure customer satisfaction
- Meet customer service quality and productivity standards
- Adhere to company policies and procedures while maintaining confidentiality
- Update knowledge base and contribute to process improvement
Required Qualifications
- Bachelor's degree or equivalent work experience
- Prior experience in customer service or call center environment
- Proficient in using customer service software, CRM, and other related tools
- Excellent verbal and written communication skills in English
- Ability to work flexible shifts, including evenings and weekends
- Demonstrated empathy and the ability to understand customer's needs
- Strong problem-solving and multitasking skills in a fast-paced environment
- Basic technical knowledge and the ability to troubleshoot technical issues
- Proven ability to meet and exceed performance targets
- Adaptability and willingness to learn and apply new skills
Skills: communication,multitasking,empathy,international voice process,customer support,voice process,customer,customer satisfaction
