Company Overview
Info HR Solutions is a trusted HR partner dedicated to providing tailored solutions to meet our clients unique workforce needs. With a team of experts, we strive to deliver the best possible human resources services. Our company is based in Chennai and falls under the Business Consulting and Services industry.
Job Overview
We are hiring a Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for handling customer inquiries and resolving issues in a prompt and satisfactory manner. This is a full-time position based in Chennai, Tamil Nadu, India.
Qualifications and Skills
- Excellent communication skills, both verbal and written
- Ability to speak multiple languages such as Telugu, Malayalam, Hindi, Kannada, and Tamil
- Strong problem-solving and decision-making skills
- Ability to remain calm and handle customer complaints and difficult situations
- Attention to detail and good organizational skills
- Familiarity with customer support software and tools
- Ability to work well in a team and collaborate with others
- Flexibility to work in shifts if required
Roles and Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Assisting customers with product information, pricing, and order processing
- Resolving customer complaints and issues by providing appropriate solutions
- Keeping accurate records of customer interactions and transactions
- Following up with customers to ensure their satisfaction
- Collaborating with other teams to address customer concerns and improve overall customer experience
- Identifying and escalating complex issues to the relevant departments
- Providing feedback and suggestions for process improvements
