Skills:
empathy, Communication, adaptability, efficiency, relationship building, Problem Solving, Product Knowledge,
Role : Customer Support Executive*
- Languages : Tamil,Telugu,Malayalam,Kannada,Hindi
*Qualifications and Skills*
Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
Problem-solving and decision-making abilities
Ability to multitask and work under pressure
Good organizational and time management skills
Customer-oriented mindset and a passion for delivering exceptional service.
*Roles and Responsibilities*
Provide prompt and efficient customer support via phone, email, and chat
Assist customers with product or service-related inquiries and issues
Identify and escalate priority issues to the appropriate team members
Maintain accurate and up-to-date customer records
Ensure customer satisfaction by resolving problems in a timely and professional manner
Collaborate with cross-functional teams to improve customer support processes
Stay updated on product knowledge and company policies
Manage and resolve customer complaints or conflicts.
