Skills:
Problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Ability to multitask, Knowledge of product/service offerings, Attention to detail, Ability to remain calm under pressure, Communication,
Company Overview
Info HR Solutions - Your Trusted HR Partner. Experts dedicated to providing the best solutions for HR needs. Strategic HR partner offering tailored workforce solutions. Headquartered in Chennai. Business Consulting and Services industry.
Languages - Tamil, Malayalam, Telugu, Kannada & English are mandatory (should know any 1 south Indian language)
Age limit - 18 to 30
Role: Customer Support Executive
salary: CTC 18000, take home 14000
Qualifications And Skills
Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada)
Problem-solving and decision-making abilities
Ability to multitask and work under pressure
Good organizational and time management skills
Customer-oriented mindset and a passion for delivering exceptional service.
Roles and Responsibilities
Provide prompt and efficient customer support via phone, email, and chat
Assist customers with product or service-related inquiries and issues
Identify and escalate priority issues to the appropriate team members
Maintain accurate and up-to-date customer records
Ensure customer satisfaction by resolving problems in a timely and professional manner
Collaborate with cross-functional teams to improve customer support processes
Stay updated on product knowledge and company policies
- Manage and resolve customer complaints or conflicts
