Company Overview
Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services.
Job Overview
We are hiring a Customer Support Executive to join our team at Info HR Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India, and is suitable for individuals with less than 1 year of experience.
Qualifications and Skills
- Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Good organizational and time management skills
- Customer-oriented mindset and a passion for delivering exceptional service
- Basic computer skills and familiarity with CRM software
Roles and Responsibilities
- Provide prompt and efficient customer support via phone, email, and chat
- Assist customers with product or service-related inquiries and issues
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate and up-to-date customer records
- Ensure customer satisfaction by resolving problems in a timely and professional manner
- Collaborate with cross-functional teams to improve customer support processes
- Stay updated on product knowledge and company policies
- Manage and resolve customer complaints or conflicts
