Duties & Responsibilities:
- Provide end-to-end software training to the clients.
Ask customers targeted questions to quickly understand the root of the problem.- Coordinate with the product team to find resolution for the issue.
Communicate with clients using phone/email / chat / Google Meet/ Anydesk and ensure issue resolution.
- Provide prompt and accurate feedback to customers.
Assist in Product/Software testing in In-house/On-site.- Excellent communication skills to attend/resolve client issues on Call.
Analytical problem solvers who will understand issues and resolve customer issues.
- Problem-solving skills and quick thinking to resolve customer's issues independently, thoroughly and efficiently.
Being proactive and showing the utmost respect for customers time.- Good time management, ensuring all contacts with customers add value.
Candidates having at least 6 months to 1 year experience in Inbound Calling or Customer Support can apply.- Candidates must have good communication and articulation skills.
Bachelor's degree in any field.- Having technical knowledge is a plus
Job Type: Full-time
Benefits: Internet reimbursement
Schedule:
Experience:
* Customer support: 1 year (Preferred)
