Customer Support Executives play a crucial role in maintaining customer satisfaction and loyalty by providing assistance and information about products, services, and resolving any customer concerns or issues.
They are responsible for the following duties and responsibilities:
- Responding promptly to customer inquiries through various channels such as phone, email, and social media
Understanding customer needs and providing appropriate solutions and attention- Communicating with customers about their experiences with a product or service
Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Escalating unresolved issues to the designated internal teams for further investigation- Working closely with the product or service teams to learn about product details, services, and warranties on offer
Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization's products or services and ensuring this knowledge is kept up to date.
Job Type: Full-time
Pay: 12,- 00 - 15,000.00 per month
Jadwal: - Fixed shift
Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
