We are Hiring!!!
Designation : Customer support executive
Process : Blended Voice process
Experience : Fresher / 6 months experience is eligible
Language : English & Hindi
Qualification : Graduates
Salary : 17K to 22K
5 days of working and any 2 rotational week off
Shift timing normal Bank timing
Location : Chennai.
Benefits for Outstation Candidates :
One way travel ( flight for northern states and train or bus for southern states)
Roles & Responsibilities :
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers in resolving product or service-related issues and provide appropriate solutions.
Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
Uphold company policies and procedures while delivering excellent customer service at all times.
Interested candidates can contact HR - 7358756477
Job Type: Full-time
Benefits:
Provident Fund
Schedule:
Education:
Experience:- total work: 1 year (Required)
Language: English (Required)
Work Location: In person
