Customer Support Executive

Description

We are seeking a Customer Service Executive to join our team. The ideal candidate should have 0-4 years of experience in a similar role. The successful candidate will be responsible for providing excellent customer service and ensuring customer satisfaction. This is a full-time position based in India.

Responsibilities

• Provide exceptional customer service to clients via telephone, email, and chat
• Resolve customer complaints and inquiries in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Upsell products and services to customers as appropriate
• Identify and escalate issues to management as needed
• Meet and exceed customer service performance metrics

Skills and Qualifications

• Bachelor's degree in any discipline
• 0-4 years of experience in a customer service role
• Excellent communication skills in English and Hindi
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Ability to work independently and as part of a team
• Good knowledge of Microsoft Office Suite
• Experience with customer relationship management (CRM) software is a plus