Customer Support Executive

Company name confidential

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Posted 14 days ago
Over 200 applicants

2-3 Years

INR 2.5 - 3 LPA

Gurugram

Customer Service

Job Description

Description

We are seeking a Customer Support Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support in India and a strong desire to help customers succeed. As a Customer Support Executive, you will be the voice of our company, responsible for ensuring customers have a positive experience with our products and services.

Responsibilities

Provide excellent customer service to customers via phone, email, and chat
Resolve customer issues in a timely and efficient manner
Document customer interactions and keep accurate records
Collaborate with cross-functional teams to ensure customer satisfaction
Identify and escalate issues to the appropriate teams when necessary
Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Skills and Qualifications

2-3 years of experience in customer support
Excellent communication skills in English and Hindi language
Ability to handle customer complaints with empathy and professionalism
Strong problem-solving skills
Experience using customer support software and tools
Ability to work well in a team environment
Bachelor's degree in any field

Education

Bachelor Of Technology (B.Tech/B.E), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Masters in Arts (M.A), Diploma, Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Doctor of Social Work (D.S.W), Bachelor of Applied Science (BAS), Master OF Business Administration (M.B.A), Bachelor of Veterinary Science (B.V.Sc), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Arts (B.A), Master of Commerce (M.Com), PGDM, Post Graduate Programme in Management for Executives (PGPX), Master of Law (M.L/L.L.M), Master of Education (M.Ed), Bachelor of Business Administration (B.B.A), Bachelor Of Pharmacy (B.Pharm), Post Graduate Diploma in Computer Applications (PGDCA), Master of Dental Surgery (M.D.S), Chartered Accountancy (C.A), Doctor of Ministry, Doctor of Psychology (Psy. D./D. Psych.), Master of Professional Accountancy (MPA), Bachelor of Social Work (B.S.W), MBBS, Doctor of Public Health (DrPH), PGP, Master of Health Administration (MHA), Aviation, Master in Computer Management (M.C.M), Doctor of Veterinary Medicine (DVM), Bachelor of Music, Master of Health Science (MHSc), Master of Public Administration (MPA), Bachelor of Education (B.Ed), Masters of Architecture (M.Arch), Bachelor of Interdisciplinary Studies, Master of Library & Information Science (MLIS), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Doctor of Pharmacy (PharmD), Master in Computer Application (M.C.A), Associate of Arts, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Master of Technical & Professional Communication, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A), Chartered Accountancy Inter (C.A Inter)