Customer Support Executive

Company name confidential

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Posted 23 days ago
Over 200 applicants

1-3 Years

INR 3 - 4 LPA

Gurugram

Sales

Job Description

Description

We are seeking a highly motivated and experienced Customer Support Executive to join our team. The ideal candidate should have 1-3 years of experience in customer support and should be able to provide excellent customer service to our clients. The candidate must be able to work in a fast-paced environment and possess excellent communication and problem-solving skills.

Responsibilities

Answering customer queries and providing information about our products and services
Assisting customers with their orders and resolving any issues they may encounter
Handling customer complaints and ensuring that they are resolved in a timely manner
Providing technical support to customers when required
Creating and maintaining customer records in our database
Identifying and escalating issues to the appropriate departments when necessary
Collaborating with other team members to ensure customer satisfaction

Skills and Qualifications

Bachelor's degree in any field
1-3 years of experience in customer support
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong problem-solving skills
Knowledge of customer service software, databases, and tools
Familiarity with CRM systems
Ability to work independently and as part of a team
Fluency in English and one other regional language

Education

Any Graduate, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Planning (M.Plan), Bachelor Of Technology (B.Tech/B.E), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Master OF Business Administration (M.B.A), Bachelor of Science (B.Sc), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Master of Commerce (M.Com), Master of Law (M.L/L.L.M), Bachelor of Arts (B.A), Master of Liberal Arts (MLA/ALM), Bachelor Of Pharmacy (B.Pharm), Doctor of Ministry, Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Bachelor of Business Administration (B.B.A), Master of Professional Accountancy (MPA), Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Bachelor of Music, Master of Health Science (MHSc), Master of Real Estate Development, Master of Pharmacy (M.Pharm), Bachelor of Interdisciplinary Studies, Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Master of Social Work (M.S.W), Master in Landscape Architecture, Doctor of Optometry, Doctor of Pharmacy (PharmD), Master of Technical & Professional Communication, Doctor of Business Administration (DBA), Master of Accounting, Bachelor of Dental Surgery (B.D.S), Bachelor of Applied Science (BAS), Post Graduate Programme in Management for Executives (PGPX), Doctor of Audiology (AuD), Master of Education (M.Ed), Doctor of Jurisprudence, Master of Music (MM/MMus), Masters in Communications Disorders (MCD), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Bachelor of Social Work (B.S.W), Doctor of Science (DSc/ScD), Doctor of Veterinary Medicine (DVM), Master of Public Administration (MPA), Master of Public Health (MPH), Bachelor of Education (B.Ed), Masters in Arts (M.A), Master of Divinity, Masters of Architecture (M.Arch), Doctor of Education, Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Bachelor of Health Science, Post Graduate Diploma in Business Management (PGDBM), Bachelor of Liberal Arts (BLA/ALB)