Job Description
COMPANY GENXLEAD RETAIL PVT LTD(SHYAWAY) DEPARTMENT CUSTOMER CARE ROLE LOCATION CUSTOMER SUPPORT EXECUTIVE CHENNAI JOB DESCRIPTION:
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts.
Manage large inbound calls.
Provide accurate, valid and complete information by using the right methods/tools.
Follow communication procedures, guidelines and policies.
Take an extra mile to engage customers.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritizes, and manages time effectively.
Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is added advantage. QUALIFICATION : Any Degree Graduates (English and Hindi Speaking) EXPERIENCE : 0-5 Years LOCATION : Chennai CTC : 2LPA for Fresher and For Experience based on current ctc.
