Customer Support Executive/Fresher

Rentickle is one of the largest & fastest growing companies in the online rental space & has

served close to 100,000+ B2C and B2B consumers. d the title of 18 Startups to look at in

2018-2019 by Insights Success Magazine.

The company has aggressive plans to expand into more geographies & product categories with a vision to become the largest online rental platform by 2022.

Website: http://bit.ly/HRRentickle

JOB BRIEF:

We are hiring a Customer Service Representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number

of communication channels.

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all

times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Location: Gurgaon

Experience: 0-2 years

Package- 2.5-3 LPA