Customer Support Executive

Description

We are looking for a Customer Support Executive with 1-2 years of experience to join our team. As a Customer Support Executive, you will be responsible for handling customer queries, providing solutions and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving abilities and should be able to work in a fast-paced environment.

Responsibilities

• Respond to customer queries via phone, email and chat
• Provide solutions to customer problems
• Identify and escalate issues to the relevant departments
• Ensure customer satisfaction by resolving issues quickly and efficiently
• Maintain accurate records of customer interactions
• Work closely with other departments to resolve customer issues
• Provide feedback to the management team regarding customer issues

Skills and Qualifications

• 1-2 years of experience in customer support
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Good typing speed
• Proficient in using MS Office
• Knowledge of customer service software
• Ability to multitask and prioritize tasks effectively
• Customer-oriented mindset
• Bachelor's degree in any field