Customer Support Executive

Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.

Identify customer needs and help customer use specific features effectively.

Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.).

Update our internal database with information regarding technical issues and valuable discussions with customers.

Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Product, Sales, and Marketing team.

Assist in training junior Customer Support Representatives.