Requirements and Skills :Strong working knowledge of the Microsoft Office Suite products
- Experience as a Customer Support Specialist or similar CS role
Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
Excellent communication and problem-solving skills Patience while handling challenging situations
- Comfortable to visit various schools
- Must have their Desktop or Laptop
Responsibilities
- Responding to customer queries in a timely and accurate way,
via phone, email, or chat
- Identify customer needs and help customers use specific features
Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
Marketing teams.
- Assist in training Junior Customer Support Representatives.
Job Type: Full-time
Schedule:
Work Location: In person
