Customer Support Executive

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat regarding educational loans.

Provide accurate information about loan products, application processes, eligibility criteria, and repayment options.

• Assist customers in navigating loan application procedures and required documentation.

Collaborate with bank partners to facilitate the loan application process and push for disbursal in a timely manner, following established protocols and procedures.

• Resolve customer issues, complaints, and escalations in a timely and professional manner, following fair practices and customer protection guidelines mandated by regulatory authorities.

Educate customers on loan terms, interest rates, repayment schedules, and financial literacy in accordance with regulatory standards.

• Maintain detailed records of customer interactions and transactions using CRM software, ensuring confidentiality and data security as per RBI and NBFC guidelines.

Stay updated on industry regulations, policy changes, and best practices related to educational lending, RBI and NBFC guidelines.

• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and understanding of regulatory compliance requirements.

• Requirements:

Bachelor's degree in finance, business administration, or a related field preferred. Previous experience in customer service, preferably in the banking or financial services sector, with knowledge of RBI and NBFC regulations.

• Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely while adhering to regulatory requirements.

Strong interpersonal skills with the ability to empathize and build rapport with customers while maintaining professionalism and compliance with regulatory standards.

• Problem-solving abilities and a proactive approach to addressing customer needs within the framework of regulatory guidelines.

Proficiency in using CRM software and other customer service tools while ensuring data security and compliance with RBI and NBFC regulations.

• Ability to work independently and as part of a team in a fast-paced environment, with a commitment to maintaining regulatory compliance at all times.

Attention to detail and accuracy in handling customer information and transactions while adhering to data protection and privacy regulations

Job Types: Full-time, Permanent

Pay: 15,

• 00 - 21,000.00 per month
  
  Benefits:
• Health insurance

Paid sick time

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Language:

• Hindi (Preferred)

English (Preferred)

• Telugu (Preferred)

Kannada (Preferred)

• Tamil (Preferred)

Work Location: In person

• Speak with the employer*

+91 8778211956