Job profile : Customer Support Executive
We are an IIT Delhi-incubated deep-tech EV startup. Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility revolution in India.
We are a young company with futuristic vision and stellar aspirations. We are a passionate team with capable and empathetic leadership, a great working environment and collaborative team culture.
Visit our website to know more -
Handle customer inquiries and complaints via calls.- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
Follow communication procedures, guidelines, and policies.- Stay updated on product knowledge and be able to answer questions regarding products or services.
Identify and escalate priority issues to appropriate departments.
- Provide accurate, valid, and complete information by using the right methods/tools.
Proven customer support experience or experience as a client service representative.
- Minimum 2 years experience in call process and using software like Exotel, Call Desk etc.
Strong phone contact handling skills and active listening.- Excellent communication and presentation skills.
Ability to work independently with minimal supervision.
Job Type: Full-time
Pay: From 20,
- 00 per month
Jadwal: - Day shift
Tunjangan:
Application Question(s):
- Are you comfortable in work location ( Delhi Okhla Phase 1)
What is your Current CTC- What is your Expected CTC
What is your Notice Period
Work Location: In person
