Customer Support Executive (CSE) - Night Shift

We are seeking a dynamic and experienced Customer Support Executive to join our team who is willing to work in a night shift. The ideal candidate will have a minimum of two year of experience in client handling, along with proficiency in software applications. This role requires excellent communication skills, a proactive attitude, and the ability to effectively address client inquiries and concerns.

• Key Responsibilities:

Act as the primary point of contact for clients, addressing their inquiries and providing timely resolutions.

• Collaborate with the technical support team to troubleshoot and resolve software-related issues.

Assist clients in navigating our software applications, providing guidance and support as needed.

• Provide product demonstrations and training sessions to clients to enhance their understanding and usage of our software solutions.

Gather feedback from clients to relay to the associated departments

• Stay updated on industry trends and best practices to better serve our clients and maintain a competitive edge.

• Requirements:

Willingness to work in a night shift

• Minimum of two years of experience in a client-facing role, preferably in a software or technology-related field.

Proficiency in using software applications and troubleshooting technical issues.

• Excellent communication skills, both verbal and written, with the ability to articulate complex ideas in a clear and concise manner.

Energetic and proactive approach to problem-solving, with the ability to think on your feet and adapt to changing situations.

• Strong interpersonal skills, with the ability to build rapport and establish positive relationships with clients.

Demonstrated ability to work independently as well as part of a collaborative team environment.

• Bachelor's degree in Business Administration, Computer Science, or a related field is preferred

Job Types: Full-time, Permanent

Pay: 9,

• 24 - 15,000.00 per month
  
  Schedule:
• Day shift

Supplemental pay types:

• Performance bonus

Yearly bonus

Experience:

• Microsoft Office: 1 year (Preferred)

* total work: 2 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person