Managing a team of representatives offering customer support.- Overseeing the customer service process.
Resolving customer complaints brought to your attention.
- Creating policies and procedures.
Planning the training and standardization of service delivery.- Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team.
Job Types: Full-time, Part-time, Fresher, Permanent
Expected hours: 56 per week
Schedule: Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
+91 9235210244
