Managing a team of representatives offering customer support.- Overseeing the customer service process.
Resolving customer complaints brought to your attention.
- Creating policies and procedures.
Planning the training and standardization of service delivery.- Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team.
- Customer Support Executive Requirements:
A bachelor's degree in administration or a related field.- A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable.
Job Types: Full-time, Permanent
Pay: 10,
- 00 - 15,000.00 per month
Schedule: - Morning shift
Night shift
Supplemental pay types:
Education:
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
* English (Preferred)
Work Location: In person
