Customer Support Executive

Description

We are seeking a Customer Support Executive to join our team. The ideal candidate should have 1-6 years of experience in customer support and should be able to provide exceptional customer service to our clients.

Responsibilities

• Handle customer queries and complaints through various channels such as phone, email, chat, and social media.
• Provide timely and accurate information to customers.
• Assist customers with product information, pricing, and availability.
• Resolve customer issues and complaints in a timely and professional manner.
• Collaborate with other departments to resolve complex customer issues.
• Ensure customer satisfaction by meeting or exceeding customer expectations.
• Maintain accurate customer records and documentation.
• Identify and escalate priority issues to the appropriate team members.
• Provide feedback to the management team on customer issues and trends.

Skills and Qualifications

• Bachelor's degree in any field.
• 1-6 years of experience in customer support or related field.
• Excellent communication skills, both verbal and written.
• Proficient in English and one or more regional languages.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of customer service principles and practices.
• Familiarity with CRM software and tools.
• Good typing speed and accuracy.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and a willingness to learn and grow with the company.
• Salary is based on qualification and experience
• Candidate should be certified with Debt Recovery Agent. (DRA Certification)
• Candidate should have knowledge for Collection process
• Fluency in Malayalam and English
• Interested candidate should apply asap and share cv on deboshree.conneqtcorp.com.
• Immediate joiners required