Customer Support Executive

Description

We are looking for a Customer Support Executive to join our team and provide excellent customer service to our clients. The ideal candidate should have 0-1 years of experience in a similar role in the job market context of India.

Responsibilities

• Responding to customer inquiries and resolving any issues in a timely manner
• Providing product and service information to customers
• Handling customer complaints and escalating issues to the appropriate department if necessary
• Maintaining a high level of customer satisfaction by providing exceptional service
• Keeping accurate records of customer interactions and transactions
• Identifying and assessing customers needs to achieve satisfaction
• Following communication procedures, guidelines, and policies
• Assisting in other tasks as assigned by the supervisor

Skills and Qualifications

• Bachelor's degree in any discipline
• 0-1 years of experience in customer service or related field
• Excellent communication skills, both written and verbal, in English and Hindi
• Good listening and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Attention to detail and accuracy
• Basic computer skills and knowledge of MS Office
• Customer-oriented and able to work well in a team