Customer Support Executive

Company name confidential

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Posted 24 days ago
Over 500 applicants

0-1 Years

INR 1.8 - 2.4 LPA

Chennai, Mumbai

Banking/Accounting/Financial Services

Job Description

Respond promptly to customer inquiries through various channels including phone, email, and chat.
Acknowledge and resolve customer complaints efficiently and professionally.
Identify and escalate priority issues to the appropriate channels within the company.
Provide accurate information regarding products, services, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide feedback to the appropriate departments regarding customer concerns.
Keep records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.

Education

Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Bachelor Of Technology (B.Tech/B.E), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor in Hotel Management (B.H.M), Bachelor of Science (B.Sc), Bachelor of Social Work (B.S.W)