Customer Support Executive

Company Description:

Welcome to Btree Systems! We are a leading provider of IT training and consultancy services based in Chennai. Our mission is to bridge the gap between industry demands and individual aspirations by delivering high-quality training programs. We offer a comprehensive range of IT and software training courses for college students, graduates, working professionals, and corporate learners. Our experienced trainers and industry professionals are committed to delivering hands-on, practical training that equips learners with the knowledge and expertise needed to succeed in today's competitive IT landscape.

Position Overview:

As a Customer Support Executive focusing on outbound calls, you will play a crucial role in identifying and engaging with potential clients interested in our IT training offerings. Your primary responsibility will be to generate new business opportunities by proactively reaching out to prospects, understanding their training needs, and effectively promoting our training programs.

Responsibilities:

• Identify potential business opportunities through cold calling and lead generation
• Communicate professionally with clients to promote our services and solutions
• Assist in developing and implementing sales strategies to meet targets
• Conduct research on market trends and competitors to stay ahead of the competition
• Collaborate with team members to ensure seamless execution of sales plans

Requirements:

• Any degree or Bachelor's degree in Business, Marketing, or related field
• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• Proficient in CRM and other relevant software applications
• Previous experience in sales or customer service is a plus

Benefits:

• Hands-on training and mentorship from industry experts
• Opportunity to gain practical experience in BPO outbound calls
• Potential for career advancement within the company
• Analytical Skills, Market Research, and Lead Generation skills
• Excellent communication and customer service skills
• Ability to work independently and in a team
• Knowledge of IT industry and software training is a plus

If you are a driven and ambitious individual looking to kickstart your career with client calls, we invite you to join our team at BTREE SYSTEMS. Apply now to become a Customer Support Executive and take the first step towards a successful career.