Customer Support Executive

Job Title: Customer Support Executive

Location: Udaipur (Rajasthan)

Experience - min 1 year

Position Type: Full-time

Responsibilities:

Engage with customers via chat and online platforms to address inquiries, provide product information, and resolve issues promptly and professionally.

Deliver personalized assistance to customers, ensuring their needs are met and their concerns are addressed in a timely manner.

Utilize effective communication skills to convey complex information clearly and concisely to customers.

Collaborate with internal teams to escalate and resolve customer issues that require additional support.

Maintain accurate records of customer interactions and transactions for reporting and analysis purposes.

Stay updated on product features, promotions, and policies to provide accurate information to customers.

Adapt to rotational shifts, including night shifts, to ensure seamless customer support coverage.

Interested candidates can share their CV to- [Confidential Information]

Job Types: Full-time, Permanent

Pay: 10,000.00 - 15,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person