Customer Support Executive

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner.

Resolve customer queries and complaints efficiently and effectively.

Provide accurate information about products and services.

Maintain customer records and update account information.

Escalate unresolved issues to appropriate departments as necessary.

Follow up on customer interactions to ensure their satisfaction.

Adhere to company policies and procedures.

Meet performance targets and KPIs.