Customer Support Executive

Description

We are looking for a skilled Customer Support Executive to join our team. The ideal candidate should have 2-7 years of experience in customer support role and should be able to handle customer queries and complaints effectively. The role requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

Responsibilities

• Handling customer queries and complaints through various channels like email, phone, and chat
• Providing timely and accurate information to customers
• Maintaining customer records and updating them as required
• Escalating complex issues to the appropriate team members
• Collaborating with other teams to ensure customer satisfaction
• Providing feedback to the management on customer issues and trends

Skills and Qualifications

• Bachelor's degree in any field
• 2-7 years of experience in customer support role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Knowledge of CRM software
• Fluent in English and one regional language