Customer Support Executive

Company Overview

Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for business software and services. CallHippo offers VoIP services to businesses worldwide.

Job Overview

Customer Support Executive at Appitsimple Infotek Pvt. Ltd. in Ahmedabad, Full-Time

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service offerings
• Attention to detail
• Ability to remain calm under pressure

Roles and Responsibilities

• Provide excellent customer support via phone, email, and chat
• Resolve customer queries and issues in a timely and professional manner
• Assist customers in understanding product features and functionalities
• Ensure customer satisfaction and retention through effective communication
• Collaborate with internal teams to address customer needs and improve service quality