Description
We are seeking a highly motivated Customer Support Executive to join our team. The successful candidate will be responsible for providing excellent customer service and support to our clients. This is a great opportunity for someone who is looking to start a career in customer support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Identify and assess customer needs to achieve satisfaction
- Provide accurate, valid, and complete information to customers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to resolve customer issues
- Follow up on customer interactions
- Maintain a positive, empathetic, and professional attitude towards customers
- Perform other duties as assigned
Skills and Qualifications
- Bachelor's degree in any field
- 0-2 years of experience in customer support or a related field
- Excellent communication skills in English and Hindi
- Strong problem-solving and decision-making skills
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and practices
- Ability to work independently and in a team environment
- Strong attention to detail
- Positive attitude and willingness to learn
