Job Description
Job Title: Customer Service Specialist
Experience:- 3-5 Years
Max CTC :- Up to 12 Lpa
Job Location: Remote (Work space must be suitable for remote workstation (quite, secure place with no distraction).
Shift Time: 5.30pm IST to 5.30am IST (Max 8 hours shift + 1 hour break)
Notice Period:- Immediate to 30 days Max
Qualification- Bachelor Degree (Electrical is Plus) Electrical Engineer
Job Summary
The Customer Service Specialist is responsible for coordinating and interpreting electrical specifications and drawing requirements for Quotations to ensure Electro Industries & Beckwith is awarded the highest percentage of Products and Services available in our market place. The candidate is to drive process excellence to ensure correct costs and product match the specified project requirements. Upon job reward they are to process the purchase order in a timely manner.
Essential Functions
Prepare and Deliver Quotations: Create detailed, accurate and competitive quotations based on
customer inquiries, specifications, and project requirements.
Order Processing: Review purchase orders to ensure that it complies with business Terms and
Conditions of sales prior processing the order. Follow the business guidelines to identify
nonconforming terms and conditions of sales and to bring it appropriate departments for review
and approval.
Collaborate with Sales Team: Work closely with our sales representatives to understand customer
needs and provide timely support.
Customer Relationship Management: Maintain positive relationships with customers by providing
exceptional service and responsiveness. Build and maintain relationships with all customers
Support Sales Goals: Assist in achieving sales targets and profitability objectives through effective
pricing strategies and competitive analysis.
Technical Competence: Convert written specifications, one line diagram and drawings into bill of
material and quotations. Prepare submittals and package them with quotations
Operational Excellence: Identify and follow up on projects, opportunities and quotations. Manage
Opportunities and keep an up to date status, next steps and expected close of each in the CRM
system & Manage Priorities.
Performs other duties or special projects as required or as assigned by a supervisor
Review clients T&Cs, Contracts, and communicate commercial risks following Hubbell's legal advice
Covering the USA business time zones between (8AM 8PM EST) will be working a night shifts
between 5.30pm IST to 5.30am IST, depending on the regional time zone.
Max 8 hours shift + 1 hour break
Work space must be suitable for remote workstation (quite, secure place with no distraction).
Skills: customer relationship management,quotation preparation,interpreting,competitive analysis,order processing,technical competence,support engineers,sales support,it,customer service,process excellence
