Skills:
communication, Customer Service, Quotations,
Qualification: BE
To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order.
- Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time.
- Control and monitor materials issued for customer trials and follow up actions.
Logistics Coordination for Import and Local Purchase
Leads Assignment
Payment follow up
Quotation Follow up
Inspection of Materials prior to dispatch
Enquiry follow up
Answering phone calls
Scanning and sending branch customers order received at HO.
BP Creation
ISO and order process flow Training for new joinee
Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc
Answering phone call and attending visitors.
Customer Database Management
ISO Documentation for CS and Marketing
Data Management of back up in share folder
