Key Responsibilities
- Provide timely and accurate responses to customer inquiries and issues via multiple communication channels.
- Assist customers with product inquiries, technical troubleshooting, and account management.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Coordinate with other internal departments to ensure prompt resolution of customer concerns.
- Maintain in-depth knowledge of company products, services, and policies to provide comprehensive support.
- Upsell and cross-sell products or services to maximize sales opportunities.
- Perform administrative tasks related to customer accounts and inquiries.
- Contribute to the creation and maintenance of knowledge base articles and support resources.
- Participate in continuous training and professional development to enhance customer service skills.
- Engage in proactive customer outreach to gather feedback and identify areas for improvement.
- Meet and exceed key performance indicators related to customer satisfaction, response times, and resolution rates.
- Utilize customer relationship management (CRM) systems to accurately document interactions and manage customer data.
- Assist with special projects and initiatives aimed at improving the overall customer experience.
- Adhere to international compliance regulations and privacy laws during customer interactions.
Required Qualifications
- Fluency in English and at least one other international language.
- Prior experience in a customer service or support role, preferably in an international setting.
- Proven ability to effectively handle difficult customer situations with diplomacy and tact.
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Demonstrated problem-solving skills and the ability to think on feet in fast-paced environments.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Empathetic and customer-focused attitude with a passion for delivering outstanding service.
- Proficiency in using customer support software, helpdesk systems, and CRM platforms.
- Ability to adapt to changing priorities and work schedules to accommodate international time zones.
- Knowledge of international culture and business etiquette to effectively communicate with diverse customer base.
- High school diploma or equivalent; additional education or certifications in customer service or language fluency is a plus.
- Willingness to work flexible hours, including weekends and holidays, as required in an international support role.
- Understanding of international trade regulations, customs, and import/export processes is advantageous.
- Commitment to upholding confidentiality and data protection standards for international customer data.
Skills: upselling,language fluency,fluency in english,problem-solving,customer relationship management,customer focus,crm,trade regulations,crm platforms,multitasking,complaint resolution,verbal communication,international compliance regulations,international business etiquette,adaptability,helpdesk systems,product knowledge,account management,data protection,written communication,customer,international language,willingness to work flexibly,high school diploma,continuous training,international trade regulations,proactive customer outreach,knowledge base management,customer support software,customer service,customer support,cross-selling,administrative tasks,technical troubleshooting,empathy,communication
