Customer Support

Description

We are seeking a customer support representative with 0-2 years of experience to join our team. The ideal candidate must have excellent communication skills and be able to handle customer inquiries and complaints with tact and professionalism. A customer-oriented mindset and the ability to work in a fast-paced environment are a must.

Responsibilities

• Responding to customer inquiries via phone, email, and chat
• Resolving customer complaints and issues
• Providing information about products and services
• Processing orders and returns
• Maintaining customer databases and records
• Collaborating with other team members to improve customer service

Skills and Qualifications

• Bachelor's degree in any field
• Excellent communication skills in English and Hindi
• Experience using customer service software, such as Zendesk or Freshdesk
• Familiarity with social media platforms and their use in customer service
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Availability to work flexible hours, including weekends and holidays