Role Introduction
This is a great opportunity to join our Success and Support Services function where the customer will be at the heart of everything we do. This dynamic and challenging role involves the leadership and mentoring of one of our Customer Support Teams.
What You Will Do
- Mentor and develop the Customer Support team.
- Be the leader on the ground for the Customer Support team, guiding them to adhere to our best practices and expected behaviours.
- Support the Operations team to implement operational processes and enforce best practice in alignment with organisational initiatives and company goals.
- Regularly review team performance to ensure adherence to best practice
- Promote a culture of continuous improvement.
- Collaborate with cross functional teams.
- Support the introduction of new technology for case management and customer data.
What You Will Have
- Experience of coaching, developing and managing teams.
- Strong analytical and problem-solving skills to identify and resolve problems and implement change.
- Excellent communication, both written and verbal skills, to communicate technical information clearly to various stakeholders.
- Excellent management skills, with the ability to prioritise tasks and manage multiple initiatives simultaneously.
- High attention to detail and organisational skills.
What We Do For You
- Generous Annual Leave 20 days, plus public holidays, with the possibility to buy additional days
- Life Insurance 3x times annual salary
- 65% Internal Mobility Committed to the development & growth of our people
- Exposure to the latest technologies
Who We Are
Advanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to
power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at Advanced please click here
