Customer Support

Job Title: Customer Support Executive

Company: Athena BPO

Location: [Bhanashankri]

Languages: [Hindi & English]

Salary:

• Take Home: 15,700
• CTC: 17,800

Working Hours:

• 6 days a week
• 1 day off

Job Description:

As a Customer Support Executive at Athena BPO, you will play a crucial role in providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a professional manner.
• Provide accurate information regarding products and services.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure a smooth workflow and share knowledge.
• Identify opportunities for process improvement and customer satisfaction enhancements.
• Adhere to company policies and procedures.