Good communication skills in English (Voice Versant 58)& Hindi
Graduates or Undergraduates
Ability to handle irate customers
Minimum 1 Year BPO Work Experience Mandatory.
Solve technical queries
A team player
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
