Description
We are seeking a Customer Support Associate with 1-5 years of experience to join our team. The ideal candidate should have excellent communication skills and be able to provide exceptional customer service to our clients. This position will be responsible for resolving customer inquiries, providing technical support, and ensuring customer satisfaction.
Responsibilities
- Provide excellent customer service through email, chat and phone
- Resolve customer inquiries and complaints in a timely and efficient manner
- Provide technical support to customers
- Escalate complex issues to the appropriate team member
- Maintain accurate records of customer interactions and transactions
- Provide feedback to management on customer needs and concerns
- Stay up-to-date with product knowledge and industry trends
Skills and Qualifications
- 1-5 years of experience in a customer support role
- Excellent communication skills, both written and verbal
- Strong problem-solving skills
- Ability to multitask and manage time effectively
- Familiarity with customer support software and tools
- Ability to work in a fast-paced environment
- Bachelor's degree in business administration, marketing or related field
Any information HR Pravin -9783513202
